Quick Answer: What Is The Most Difficult Part Of Customer Service Interview Question?

What are the top 20 interview questions?

20 Most Commonly Asked Interview Questions & The Perfect AnswersTell me about yourself.What are your weaknesses?Why should we chose you for this job?What are your hobbies outside of work?Where do you see yourself in five years’ time?Why are you leaving your current position?What are you main strengths?More items…•.

What are the top 5 interview questions?

Top 10 Interview Questions and Best AnswersTell Me About Yourself. … Why Do You Want This Job? … Why Should We Hire You? … What is Your Greatest Strength? … What is Your Greatest Weakness? … Why Do You Want to Leave (or Have Left) Your Job? … What Are Your Salary Expectations? … How Do You Handle Stress and Pressure?More items…•

What is your biggest weakness?

Example: “My greatest weakness is that I sometimes have a hard time letting go of a project. I’m the biggest critic of my own work. I can always find something that needs to be improved or changed. To help myself improve in this area, I give myself deadlines for revisions.

What are the top 5 questions to ask an interviewer?

The 5 Best Questions to Ask an InterviewerWhat do you expect from team members in this position? … Will those expectations change over time? … What is a typical day like at [company name]? … Where do you see the company in five years? … What are the next steps in the interview process?

What is the most difficult part about customer service?

How to Handle the 7 Toughest Customer Support ChallengesYour Customer is Angry.There’s an Outage or Other Crisis.A Customer Requests a Discount You Can’t Give.A Customer Requests a Feature You Won’t Build.A Customer Asks a Question You Can’t Answer.You’re Overwhelmed by a Backlog of Tickets.You Have to Fire a Customer.

What do you say to a rude customer?

In such case, the best solution is to say: “I am very sorry that you feel this way” or “I am sorry you are not happy with our product”. It sounds neutral and means that you don’t apologize for something that happened to the customer (since it’s not your fault), you say that you are sorry for the way the customer feels.

What is good customer care?

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

How do you handle angry customers?

How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.

Is customer service a hard job?

While it may not be particularly difficult to join the customer service field, it will take time to master it and to learn the unique processes and procedures of your employer. Don’t be afraid to ask your boss and colleagues for tips as you aim to exceed expectations in the customer service jobs you hold.

How do you tell a customer they are wrong?

Tell customers they aren’t right – without saying, ‘You’re wrong’Stick to the facts. Avoid pointing to what’s been said, and focus on what’s been done and is documented. … Bring up “miscommunication.” When using the word “miscommunication,” you don’t point blame. … Change his perspective. … Offer alternatives.

How do you handle difficult situations at work?

Tell them that you know they wanted that job too. Don’t justify your raise – ‘It was a fair fight’ or ‘I’m more experienced than you’ – but acknowledge how they must feel. Tell them something like, ‘It’s a difficult situation. I know how I’d feel if you’d have got the job.

How do you deal with a difficult customer interview question?

How to answer the “how to deal with a difficult customer” interview question.I listened carefully to what the customer had to say.I apologised and empathised with their situation.I confirmed my understanding of their concern.I took responsibility to resolve the issue.More items…•

What are the most difficult question in an interview?

The most difficult interview questions (and answers)What is your greatest weakness?Why should we hire you?What’s something that you didn’t like about your last job?Why do you want this job?How do you deal with conflict with a co-worker?Here’s an answer for you.

What are the three most difficult things about working in a call center interview question?

Below is a list of 27 sources of stress that call center agents experience.Role conflict. … Inconsistencies between performance expectations and evaluations. … Role ambiguity. … Lack of appropriate resources. … Excessive monitoring. … Overwhelming job demands (aka overload) … Lack of social support. … Lack of control.More items…

How would you handle a difficult customer example?

Examples of Dealing With Difficult CustomersTake A Step Back & Apologize.Leaving Things On A Better Note.Impatient Customer.Indecisive/Quiet Customer.Vague Customer.Customer Is Unhappy With Service.You Don’t Have An Answer.You Need To Transfer/Refer The Customer To Someone Else.More items…•